Artificial intelligence applied to customer service also makes it possible to special data information queries with our systems. As there is integration with any CRM, ERP or Helpdesk, Artificial Intelligence will be able, in real time, to indicate how an order is progressing, what is the status of a query or any other information that is registered.
In addition, we may send alerts about changes in the status of your order or application. Nearly all users have active app notifications on their devices, so we have the opportunity to reach a large number of people who don't leave unread messages. The system integrates with ours: as we said at the beginning, based on a set of rules and instructions that allow integration with other software. So, by connecting the messaging app with the solutions we use ( , , ...) we will be able to automatically view the customer's files as soon as the message arrives, record the interaction and modify the data without having to leave the platform.
